Delivery & Returns
All items are handmade to order and we aim to dispatch within 7-10 days unless it is a bespoke order, then we will advise you personally of the waiting time.
We deliver worldwide!.
Our orders are dispatched using Royal Mail First Class Recorded or Special Delivery services, depending on the total value of your order.
International orders will be sent via International Signed-for Air Mail.
For orders below £40 we use Royal Mail First Class Recorded Postage at £3.25.
Orders over £40 are sent using the insured and trackable Royal Mail Special Delivery at £8.95
Bandanas are sent using Royal Mail First Class Recorded Postage at £2.95 (for orders up to £10).
If you are not happy with your purchase, please contact us as we will work with you to resolve the issue, as we pride ourselves in excellent customer service and quality products.
We ask you return the item/s with the tags attached in an unused, saleable condition within 14 days of receipt for a full refund minus any delivery costs.
We ask you to make sure you know your pet’s measurements and choose carefully when ordering, but we will be happy to exchange items should they not fit correctly. Please email us at: firstname.lastname@example.org and let us know what you’d like to exchange, and what you’d like instead.
You will be responsible for any postage costs incurred and we recommend you use the Recorded Delivery service to ensure a safe return. We are not responsible for items lost in the post.
For further information or help please feel free to email us at: email@example.com